Privacy Policy
Last updated: March 2024
Information We Collect
When you visit our website, place an order, or contact our team, we may collect certain information including your name, email address, shipping address, payment details, and any communications you send to us. We also collect technical data such as your IP address, browser type, device information, and browsing behavior on our site through cookies and similar technologies.
For research customers, we may also collect institutional affiliation and relevant credentials to verify eligibility for certain product categories.
How We Use Information
We use the information we collect to process and fulfill your orders, communicate with you about your purchases, provide customer support, and improve our products and services. We may also use your information to send you relevant updates about new products, research resources, or changes to our services — you can opt out of marketing communications at any time.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, secure payment processing through PCI-compliant providers, and restricted access controls for stored data. While no method of electronic storage is completely secure, we continuously review and update our security practices to safeguard your information.
Third-Party Services
We work with trusted third-party service providers to facilitate our operations, including payment processors, shipping carriers, and analytics platforms. These providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data. Our website may contain links to external sites that are not operated by us — we are not responsible for the privacy practices of those sites.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also request a copy of your data in a portable format, withdraw consent for data processing where applicable, and opt out of marketing communications. To exercise any of these rights, please contact us at the email address below. We will respond to your request within 30 days.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at research@roehnrx.com.